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turboDial – Base Capabilities for Voice & SMS
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Follow These Steps to Get Started with turboDial
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Configuring turboDial Features
- Adding a Caller ID
- Adding a Calling Device
- Your Custom Call Outcomes
- Global Options
- Display Contact Tasks & Notes
- Associate an Inbound Number to a Specific User
- Add-On Feature Upgrades
- Restrict the Tag Categories Available in turboDial
- Access Internal Forms in turboDial
- Upload an Audio File
- Move Call Recordings from Twilio to File Box
- Selecting your Mic and Audio Output
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Account Management
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Making Outbound Calls
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SMS Text Messages (Send & Receive)
- SMS - Step 1: Acquire an Inbound Number
- >> SMS Send & Receive
- Routing of Inbound SMS Messages
- Send an SMS While On a Call
- Send an SMS from a Keap Campaign
- SMS Automated Conversations
- Inbound SMS Alerts & 2-Way Chat
- Automation Triggered when Sending and Receiving SMS text mes...
- Choosing the Send Date & Time for Outbound SMSs
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Inbound Calls & Phone Numbers
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Note Records
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Call Outcomes
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List Dialing and Auto Dialing
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Dashboard Reports
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SMS Automation
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turboDial Tools
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Use Cases
Hosted Voice Upgrade
When you upgrade to include Hosted Voice in your account the features for “Enhanced Inbound”, “Call Handling” and “Inbound Call Routing” become enabled.
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Enhanced Inbound
- Overview of Enhanced Inbound Features
- >> Setup Phone Numbers with Enhanced Inbound Features
- >>Recording Inbound Calls
- SMS Messaging App & 2-Way Chat
- Enhanced Inbound - Automatic Call Notes
- Enhanced Inbound - Dashboard Reports
- Enhanced Inbound for your Existing Phone Service
- >> Simultaneous Ringing: Important Notes
- Keap Call-Tracking Reports with turboDial
- Identifying Missed Calls
- Enhanced Inbound - Assign Buttons
- Blocking Spam Calls & SMSs
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Call Handling
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Inbound Call Routing
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VOIP SIP Device Support
High Volume
Mobile Apps
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turboDial Mobile - Best Practices
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turboDial Mobile (web)
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turboDial Mobile (native) - beta
- turboDial Mobile (native): Read First - How to Authorize
- turboDial Mobile (native): How to Install & Login
- turboDial Mobile (native): Settings Screen
- turboDial Mobile (native): SMS Notifications
- turboDial Mobile (native): Call Notifications
- turboDial Mobile (native): Hot Lead Notifications
- turboDial Mobile (native): Voice Mail Notifications
Automation Tools
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SMS Automation
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Keap Campaign Triggers to turboDial
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turboDial Triggers to Keap Campaigns
- Why Triggers to Keap?
- Example of Automation Triggers to Manage Workflow
- Automation Triggered when Saving a Call Outcome
- Automation Triggered when you Set a Callback Date
- Automation Triggered when Sending and Receiving SMS text mes...
- Automation Triggered when an Outbound Call is Attempted
- Automation Triggered when an Outbound Call is Answered
- Automation Triggered when an Outbound Call received 'Failed'...
- Automation Triggered when an Inbound Call Arrives
- Automation Triggered when Inbound Call is Complete
- Automation Triggered when an Inbound Call is Missed
- Automation Triggered when Inbound Voicemail is Received
- Automation Triggered when Voicemail is Left Using [MSG] But...
- Automation Triggered when Sending a Ringless Voice Mail
- Automation Triggered when a Number is Marked Invalid
- Automation Triggered when a Contact is Auto-Created
- Automation Triggered when a Contact is Added using the Assig...
- Automation Triggered When a Hot Lead Alert is Claimed
- Automation Triggered After Number is Looked Up in "Do Not Ca...
Frequently Asked Questions
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Choose an FAQ Category
- Clearing Cache
- "SPAM RISK" displayed on caller IDs. What can I do?
- >> Twilio and Twilio Usage Charges
- >> Twilio: A2P 10DLC
- Is turboDial HIPAA compliant?
- I'm trying to record a Voice Mail / pre-recorded message, but keep being prematurely cut off. Why, and what should I do?
- Twilio: Do I control my Twilio Account?
- SMS Text Messages
- Chrome Pop Up Blocker Issues
- Which Versions of Keap are Supported?
- #1 Quick Fix
- Audio Problems
- How do I fix one-way voice when using my expensive Bluetooth headset?
- Launching & Logging In
- Caller ID Numbers
- Calling with a Phone as the Calling Device
- How Many Phone Lines Do I Need?
- Making Phone Calls
- Phone Numbers with Extensions
- Recording Calls
- The Green turboDial Button
- Call Note Records & Reports
- Call Outcomes & Call Outcome Automation
- Inbound Calls
- turboDial Panel
- Recorded Messages
- List Dialing
- How Do I Find a List ID / Saved Search ID?
- Integration with other Services
- Error Messages
- turboDial Mobile App
- Hot Leads
- International Calling
- Headsets
- Does turboDial support background noise cancelling?
- >> PCs, Browsers, Internet Connections
- Keap and turboDial
- Your turboDial Management Account
- Consulting Services
- Call & Text Message Blocking
- Is turboDial a Robocaller?
- Timezones
- Someone called a number and heard the wrong voice mail. Why?