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Inbound Calls

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  1. Can I receive Inbound Calls with turboDial?

  2. If I have an inbound call active, can I receive another call on that number?

Questions & Answers

Can I receive Inbound Calls with turboDial?

In turboDial you can acquire an Inbound phone number and configure it to forward to any phone number you presently have.

With the Hosted Voice/Enhanced Inbound upgrade you can also receive “Screen Pop” alerts for your inbound calls and access other powerful features.

Note: Since the outbound calls you place with turboDial display a Caller ID to the person you call you should choose the Caller ID carefully. It will often be used for return calls, and you will usually want to set it to the number you prefer to receive inbound calls on.

If I have an inbound call active, can I receive another call on that number?

Yes, and that functionality will depend on how you have the Inbound Number configured.

If the number is configured to forward to a single physical phone (landline or mobile) then the second inbound call will receive the same treatment as any other call to that phone while that phone is busy. In many cases, that means it will be sent to the voice mail service associated with the physical phone.

If you have the Hosted Voice/Enhanced Inbound  upgrade then you can configure the number to forward to multiple destinations – up to 10 phone numbers and/or turboDial softphone IDs (email addresses). So, you can have 10 inbound calls to the same number active at the same time.

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