With turboDial you can access a special “Stage Move” utility for automatically moving the Stage of an Opportunity. The Stage Move Tool can be installed into any Campaign Sequence in your Infusionsoft account.
If you sometimes create multiple Opportunities for a single Infusionsoft Contact, please note this utility only operates on a Contact’s most recently created Opportunity.
Adapting the example from the guide on “Call Outcome Automation” the following example shows how to move the Opportunity Stage to “Dormant” when the “Did Not Reach Them No Message” Call Outcome is set.
In this example, “Dormant” is a Stage configured into your Infusionsoft Sales Pipeline at Admin->CRM->Settings.
In your Campaign, the Campaign Goal and Sequence would look like this:
Inside the sequence, an HTTP POST process is added like this:
Inside the HTTP POST process the setup would look similar to this:
You can find the setup parameters for the HTTP POST in your turboDial management account at https://sd123.customerhub.net .
There are three cases where your Infusionsoft account may be configured to disallow turboDial to move an Opportunity stage:
- Infusionsoft will not allow turboDial to change the Stage of an Opportunity if the current Stage has an associated “Checklist”. Check the Infusionsoft Menu->CRM->Settings in the “Sales Pipeline” section to ensure there are no Checklists.
- Check the Infusionsoft Menu->CRM->Settings in the “Pipeline Automation” section to make sure there is no action set that is changing the stage.
- Check the Infusionsoft Menu->CRM->Settings in the “Opportunity Defaults” section to make sure that “Require Win Reason?” and “Require Loss Reason?” are both disabled.