Step 1: Acquire an Inbound Number
You must acquire an Inbound number before you can send an SMS text message using turboDial. See the guide titled “Add, Configure & Delete an Inbound Number” for more information on acquiring a number.
Policy in the U.S. does not allow an SMS to be sent from a “spoofed” number. That is, the “from” number of an SMS text message must be associated with the actual device that sent the message. So for that reason you are not able to use your Cell Phone caller ID number as the number you send an SMS from in turboDial. Instead, you must acquire a number in turboDial and use it as the number you send from.
Optional: Auto-Create Contact Record
In Global Options, the account owner may set an option to Add Contact on Inbound Call/SMS . See Global Options for more information.