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Automation Triggered when an Inbound Call Arrives

turboDial can trigger API Goals in your Keap campaigns when an inbound call arrives. You can configure a goal for the inbound number that was called.

Note that these goal triggers happen when the call “arrives”, regardless whether you answer the call. Both answered and unanswered calls to your turboDial numbers will cause these goals to be triggered.

This feature can be useful for identifying the lead source for call tracking.

Please Read: After you add or change an API Goal in your Keap Campaign Builder you must inform turboDial to look for it by clicking the Reset Disabled Goals button in your turboDial Management Account.

Trigger Goal for Inbound Number

To have a goal triggered based on the turboDial number that was called you can create an API Goal in a Campaign Builder sequence and set these values in it:

  • Integration: turboDialCall
  • Call Name:  Inboundnnnnnnnnnn
    Where nnnnnnnnnn is the Inbound destination phone number the call was placed to. For example, if the Inbound Number called was +19523142318  then the Call Name will be ‘Inbound19523142318’.
    Note the country code field is included in the number, which in this example is ‘1’.
Trigger Goal for Inbound Call Attempt

This goal is triggered for every inbound call regardless of the number:

Integration:  turboDialCall
Call Name:  InboundAttempt
Trigger Automation When turboDial Auto-Creates a Contact Due to Inbound Call
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