Inbound & Outbound Recording is Different
Recording Inbound calls is accomplished differently than for Outbound calls. With Outbound calls you can decide at the time of placing the call if you want to record the call. But with Inbound calls you must decide when you setup the Inbound phone number if you want inbound calls to that number to be recorded.
Recording for Inbound calls requires the “Enhanced Inbound” add-on. The specific steps to configure an Inbound number to record calls are explained in the video found in the Overview of Enhanced Inbound section. Only the turboDial account owner will have access to implementing these steps.
For information on Recorded Call Reports, see Call Recording Reports .