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“SPAM RISK” displayed on caller IDs. What can I do?

Your customers might see calls from your number(s) displayed as “SPAM RISK” on their caller ID. Each phone carrier keeps a list of numbers they determine to be spam risks based on the history of the number —it is not something turboDial caused or can fix.

What can you do to resolve this?

You can use the links or email addresses below to register legitimate numbers and also address any incorrect labeling or call blocking with other carriers:

AT&T:
https://hiyahelp.zendesk.com/hc/en-us/articles/115014815387-I-want-to-change-or-remove-the-caller-ID-information-or-Spam-Rating-of-a-number

Sprint, Verizon, U.S. Cellular:
https://reportarobocall.com

Comcast, Charter, Cox, Altice and other fixed line (VoIP) providers, email Nomorobo for call blocking services:
reports@nomorobo.com

What’s the fastest way to resolve this?

The fastest way to potentially resolve this is to simply get new numbers. I used potentially because each number has a history—you could end up buying a number already deemed a spam risk based on its history. That’s why it’s important that you call yourself or people you know and ask them what they see on their caller IDs when you call them before using a number to call your leads.

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