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Launching & Logging In

Click on any of the following questions to jump to the answer:

    1. What login and password do I use with turboDial?

    2. I receive an Authenticate Failed error when I try to login to turboDial

    3. I can login to Infusionsoft but not to turboDial

    4. My browser is remembering an old password for turboDial

    5. Every time I click a turboDial link a new turboDial window opens. Why isn’t it keeping the current turboDial window and changing the contact info on it?

    6. Every time I click a turboDial link turboDial requires me to re-login. Why isn’t it keeping me logged in and just changing the contact info?

Questions & Answers

What login and password do I use with turboDial?

Your login and password for the turboDial app are the exact same as your Infusionsoft ID: use your Infusionsoft ID email and password to login to the turboDial app.

There is also a turboDial Management account available to the owner of the turboDial account, and the login and password were assigned to you when you signed up for turboDial. You can retrieve those by entering your email address into the form on the top-right side of this page.

I receive an Authenticate Failed error when I try to login to turboDial

Your login and password for the turboDial app are the exact same as your Infusionsoft ID: use your Infusionsoft ID email and password to login to the turboDial app.

If you get an “Authenticate Failed” error it is because Infusionsoft rejected the combination of email and password you entered. Please verify that your email and password combination can successfully log in to Infusionsoft. If they can, then proceed to the next FAQ.

I can login to Infusionsoft but not to turboDial

Your login and password for the turboDial app are the exact same as your Infusionsoft ID: use your Infusionsoft ID email and password to login to the turboDial app.

When you login turboDial asks Infusionsoft if your email and password are valid. So it’s not possible to have the same login info succeed in Infusionsoft but not in turboDial.

So, if you can login to Infusionsoft but not turboDial you are having this problem because you are actually entering different values. Most likely your password for turboDial is being auto-filled by a password manager or by your browser. See the following FAQ for information on updating your browser’s copy of your password.

If you want to confirm this is in fact the problem you can try is using a different PC to login to both Infusionsoft and turboDial – with a different PC you won’t have any of the fields auto-filled. Then you will know what password is being entered in both cases.

My browser is remembering an old password for turboDial

Here are instructions for updating the password in your browser:

Firefox

Chrome

Every time I click a turboDial link a new turboDial window opens. Why isn’t it keeping the current turboDial window and changing the contact info on it?

This problem is seen primarily by Firefox users. With Firefox, if you are working with Infusionsoft in multiple browser tabs or windows turboDial will create a new instance of itself for each browser tab or window you launch it from.

If you use Firefox then it is strongly recommended that you use the same browser window and tab for each new contact you launch turboDial from; use only a single browser tab for all of your Infusionsoft page views. With that approach turboDial can limit itself to a single instance.

Note that Infusionsoft guidelines caution against using Infusionsoft in multiple browser tabs or windows because there are cases where corruption of your Infusionsoft data can result.

If you use Google Chrome then you should not encounter this problem. turboDial can limit itself to a single instance no matter how many browser tabs and windows you are using. So, you may consider using Chrome instead of Firefox to avoid launching multiple turboDial windows.

Every time I click a turboDial link turboDial requires me to re-login. Why isn’t it keeping me logged in and just changing the contact info?

Be sure you are not quitting the turboDial app window at then end of your call. When your call completes you should simply hangup and leave the turboDial window active. Then, the next turboDial link you click will cause the current turboDial window to re-focus on the newly selected contact.

Refer also to the previous FAQ regarding multiple turboDial windows.

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