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The Green turboDial Button

Click on any of the following questions to jump to the answer:

    1. I can’t find turboDial button on my Infusionsoft menu

    2. The turboDial green asterisks button disappeared from my Infusionsoft pages

    3. I am unable to install the extension, or I can’t get it to work

    4. I am clicking the turboDial button on the Contact Record but nothing happens.

    5. I am clicking the turboDial button on the Contact Record but I only hear 3 beeps.

    6. Every time I click a turboDial link a new turboDial window opens. Why isn’t it keeping the current turboDial window and changing the contact info on it?

    7. Every time I click a turboDial link turboDial requires me to re-login. Why isn’t it keeping me logged in and just changing the contact info?

    8. turboDial remains hidden behind other windows when I click the turboDial button on a Contact Record.

Questions & Answers

I can’t find turboDial button on my Infusionsoft menu

The turboDial Linker Browser Extension button has been removed from the black header bar in Infusionsoft and added to the Browser Tool Bar (upper right side).

Extension in Toolbar
If you have installed the extension but you cannot see it in your browser tool bar then it my be crowded out by other buttons. You can make room by removing other unnecessary buttons. Remove a button by right clicking on it and selecting delete. Once you have opened up enough space the turboDial Linker button will appear.

Note, if you are using Firefox then you can launch turboDial from the button in the tool bar.

The turboDial green asterisks button disappeared from my Infusionsoft pages

Your web browser may have updated to a new version and that will sometimes disable the turboDial Linker Extension.
You will need to uninstall it and re-install the newest turboDial linker.

Look at this page for the steps: http://support.turbodial.biz/docs/turbodial-account/2-turbodial-linker-browser-extension/

I am unable to install the extension, or I can’t get it to work

You may have a conflict with another extension/plug-in in your browser.

The “Disconnect” extension is especially known to cause conflicts with turboDial when it is set to its more strict security setting. It also causes problems with many websites and the best solution is to set it to a lower security level.

I am clicking the turboDial button on the Contact Record but nothing happens.

The first possibility is that you do not have Pop-Ups enabled in your browser. You must have your browser set to enable Pop-Ups from https://turboDial.biz  and from your own Infusionsoft account, which will be similar to but not the same as this: https://wl116.infusionsoft.com .

Instructions for enabling pop-ups in FireFox are here.

Instructions for enabling pop-ups in Chrome are here.


A second possibility with Chrome is that turboDial is open but hidden behind another window. In Chrome, use the Window menu to find turboDial.

I am clicking the turboDial button on the Contact Record but I only hear 3 beeps.

This happens when you use the Chrome browser and turboDial is open but hidden behind another window. In Chrome, use the Window menu to find turboDial.

Every time I click a turboDial link a new turboDial window opens. Why isn’t it keeping the current turboDial window and changing the contact info on it?

This problem is sometimes seen if you are working with Infusionsoft in multiple browser tabs or windows. In that case turboDial will create a new instance of itself for each browser tab or window you launch it from.

Note that Infusionsoft guidelines caution against using Infusionsoft in multiple browser tabs or windows because there are cases where corruption of your Infusionsoft data can result.

Every time I click a turboDial link turboDial requires me to re-login. Why isn’t it keeping me logged in and just changing the contact info?

First, be sure you are not quitting the turboDial app window at then end of your call. When your call completes you should simply hangup and leave the turboDial window active. Then, the next turboDial link you click will cause the current turboDial window to re-focus on the newly selected contact.

Second, refer also to the previous FAQ regarding multiple turboDial windows.

turboDial remains hidden behind other windows when I click the turboDial button on a Contact Record.

This problem cannot be avoided in Chrome. Instead, try to keep the turboDial panel positioned on your screen where it is never covered by another window.

In Firefox you can adjust the settings to allow turboDial to bring its window to the front. Follow these steps in Firefox:

  • Go to url        about:config
  • Search           dom.disable_window_flip
  • Click or set    Value to false
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