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Call & Text Message Blocking

Click on any of the following questions to jump to the answer:

    1. SMS Text Messages I send from turboDial are not received.

    2. Calls I make in turboDial often encounter endless ringing and are not answered or picked up by voicemail.

    3. Contacts tell me my phone calls appear as “SCAM” or “SPAM” on their phone display.

Questions & Answers

SMS Text Messages I send from turboDial are not received.

The Mobile Phone Carriers (Verizon, AT&T, Sprint, etc) are deploying algorithms in their networks to detect a large number of text messages with similar content originating from the same phone number. They designate these messages as SPAM and block them such that they do not arrive at the intended destinations. When your SMS text message is blocked for this reason you will find an error code of 30007 in the body of the Note Record for that message.

This problem is more likely to occur with messages you send with the Campaign SMS add-on, but you may also encounter it with SMS text messages you send manually in turboDial.

You may be able to quickly resolve this by changing the ‘from’ number you use when sending the SMS.
The Local Presence add-on is specifically intended to help you avoid this problem:  https://turbodial.biz/local-presence/

Calls I make in turboDial often encounter endless ringing and are not answered or picked up by voicemail.

The Phone Carriers (Verizon, AT&T, Sprint, etc) are deploying algorithms in their networks to detect a large number of phone calls originating from a common Caller ID. They designate these calls as SPAM and block them by not ringing the destination phone. Instead, you observe your call simply rings with no human or machine answer.

This problem is more likely to occur when you make calls with Power Dial or Dynamic Dial with a simultaneous call setting of 3 or higher.

You may be able to quickly resolve this by changing the Caller ID number you use when making calls.

The Local Presence add-on is specifically intended to help you avoid this problem:    https://turbodial.biz/local-presence/

Contacts tell me my phone calls appear as “SCAM” or “SPAM” on their phone display.

Some Phone Carriers (Verizon, AT&T, Sprint, etc) are deploying algorithms in their networks to detect a large number of phone calls originating from a common Caller ID number. They designate these calls as SPAM and display a “SPAM” message on the Display of the receiving phone.

Also, Smartphone apps are available in the Apple and Android App Stores that will monitor your incoming calls and display a “SPAM” or “SCAM” message on the phone display. These apps collect feedback from their users and use that data to identify Caller IDs that are sources of SPAM or SCAM phone calls.

You may be able to quickly resolve this by changing the Caller ID number you use when making calls.
The Local Presence add-on is specifically intended to help you avoid this problem:  https://turbodial.biz/local-presence/

 

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