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Call & Text Message Blocking

Click on any of the following questions to jump to the answer:

    1. SMS Text Messages I send from turboDial are not received.

    2. Calls I make in turboDial often encounter endless ringing and are not answered or picked up by voicemail.

    3. Contacts tell me my phone calls appear as “SCAM” or “SPAM” on their phone display.

Questions & Answers

SMS Text Messages I send from turboDial are not received.

The Mobile Phone Carriers (Verizon, AT&T, Sprint, etc) are deploying algorithms in their networks to detect a large number of text messages with similar content originating from the same phone number. They designate these messages as SPAM and block them such that they do not arrive at the intended destinations. When your SMS text message is blocked for this reason you will find an error code of 30007 in the body of the Note Record for that message. turboDial will also trigger an API Goal for this case, and you can use that Goal to perform automation that will notify you of the problem.

This problem is more likely to occur with messages you send with the Campaign SMS add-on, but you may also encounter it with SMS text messages you send manually in turboDial.

You may be able to quickly resolve this by changing the ‘from’ number you use when sending the SMS.
The Local Presence add-on is specifically intended to help you avoid this problem:  https://turbodial.biz/local-presence/

Calls I make in turboDial often encounter endless ringing and are not answered or picked up by voicemail.

The Phone Carriers (Verizon, AT&T, Sprint, etc) are deploying algorithms in their networks to detect a large number of phone calls originating from a common Caller ID. They designate these calls as SPAM and block them by not ringing the destination phone. Instead, you observe your call simply rings with no human or machine answer.

This problem is more likely to occur when you make calls with Power Dial or Dynamic Dial with a simultaneous call setting of 3 or higher.

You may be able to quickly resolve this by changing the Caller ID number you use when making calls.

Please also read the following FAQ.

The Local Presence add-on is specifically intended to help you avoid this problem:    https://turbodial.biz/local-presence/

Contacts tell me my phone calls appear as “SCAM” or “SPAM” on their phone display.

In most cases, the quickest resolution to this problem is to change the Caller ID number you use when making calls. Read on for more details about this problem.

What Causes the Scam/Spam Designation?

In response to the growing number of scam calls to mobile phones, many carriers and third parties have created tools to identify and block scam calls. Unfortunately, these tools aren’t perfect. Businesses may have their numbers incorrectly marked by scam ID technology, particularly when calling cell numbers.

The carrier T-Mobile has a feature called Scam ID, which is automatically enabled on T-Mobile and MetroPCS devices. When someone calls one of these devices, T-Mobile checks the number against its database of reported scam numbers. If the source matches a reported scam number, the person being called sees a message that says “Scam Likely” alongside standard caller ID. The user can then decide whether or not to answer the call.

In addition to Scam ID, T-Mobile and MetroPCS also allow customers to opt in to a Scam Block feature that prevents all Scam Likely calls from reaching the user’s phone. Though T-Mobile was the first carrier to integrate this feature into their service for free, other carriers have since introduced their own paid and free versions. Third party apps also allow smartphone users to detect, report and block scam calls.

The Scam Likely Caller ID features will sometimes mark legitimate calls incorrectly. Some people may report your number without answering the phone. If this happens enough, your number will be marked Scam Likely.

This article’s author’s personal mobile phone on Verizon is displayed as Scam Likely when calling T-Mobile phones. This likely happened because illegal robo-callers were improperly using the phone’s number as a caller ID for its calls (i.e. “spoofing”), causing victims to mark the number as a scam.

Carriers are also deploying algorithms in their networks to detect a large number of phone calls originating from a common Caller ID number. They designate these calls as SPAM and display a “SPAM” message on the Display of the receiving phone.

Also, Smartphone apps are available in the Apple and Android App Stores that will monitor your incoming calls and display a “SPAM” or “SCAM” message on the phone display. These apps collect feedback from their users and use that data to identify Caller IDs that are sources of SPAM or SCAM phone calls.

What to Do if your Calls are Displayed as SCAM

Here are recommended actions you can take when you learn your calls are being displayed as Scam or Spam

  1. You may be able to quickly resolve this problem by using a different Caller ID number when making calls.
  2. Report your Caller ID number as a valid number to T-Mobile.
  3. The Local Presence add-on is specifically intended to help you avoid this problem:  https://turbodial.biz/local-presence/
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