If you have the Hosted Voice upgrade or the Enhanced Inbound add-on then you will also receive these additional SMS capabilities:
- An alert message on your turboDial panel when a contact replies to an SMS text message you have sent. Only one User will receive this alert – usually this is the User who sent the SMS that the inbound SMS is replying to. See this page for full details on how inbound SMS messages are routed.
- When you send an SMS message the Send window remains open and will display replies that is sent back from the contact. With this window you can easily engage in a 2-way chat session with the contact, and you can have multiple of these 2-way chat windows open for chat sessions with multiple contacts at the same time.
See this guide section for more information.