Click on any of the following questions to jump to the answer:
- Can I upload a recording I have in an audio file as my Leave Message voice mail?
- Can I record my Leave Message voice mail using a phone?
- Why can’t some Users see a recorded message I created?
- What is the long string of letters & digits beginning with ‘RE’ that I see when I choose to Delete a recording?
Questions & Answers
Can I upload a recording I have in an audio file as my Leave Message voice mail?
No, you must use your PC or one of your Calling Devices to create the recording inside turboDial. Your recorded messages are stored in Twilio, and Twilio does not offer a method for uploading audio files.
If you already have a recording your best approach is to play it back into your microphone while you are using these steps to record in turboDial.
Can I record my Leave Message voice mail using a phone?
Yes, you before you press the button to record your message choose the device you want to use for your recording from the Calling Devices selector. If you choose ‘This PC’ then you will use the microphone on your PC or Mac to make the recording. If you choose a phone number then turboDial will call that device and prompt you to speak your message to be recorded using that device.
If you use ‘This PC’ a good quality headset with microphone, and a good Internet connection is recommended.
Why can’t some Users see a recorded message I created?
If you create a voice message recording and want it to be used by all Users in your turboDial account, you must have the owner of your turboDial account login to turboDial and configure the message to be public.
What is the long string of letters & digits beginning with ‘RE’ that I see when I choose to Delete a recording?
That is called the “Recording SID” and is the ID number assigned to the recording by Twilio.