The email address you provided when you signed up for turboDial is the Primary Account Owner for your turboDial account.
Please Note: Only the Primary Account Owner’s email address can be used to login to the turboDial Management Account at https://sd123.customerhub.net . The password for that account is provided in the “Account Info” email sent to the Primary Owner at the time of signup. The Primary Account Owner may share these login credentials with other users who need access to manage the turboDial account with no risk that credit card or other sensitive information will be exposed.
You may also add a Secondary Account Owner using the form in your turboDial Management Account at https://sd123.customerhub.net/configuration . The Secondary Account Owner email address does not access the turboDial Management Account but does have full Admin privileges when they are logged into the turboDial panel.
The Primary Account Owner can retrieve their turboDial Management Account login and password using the form found at this link.
Special Note – Keap IDs
The email addresses you enter to add a Secondary Account Owner and additional turboDial Users must be Keap ID email addresses. turboDial uses an Keap authentication process to validate your email address and password at the time you or your Users launch and login to the turboDial panel.
Repeating for clarity:
- Your login to the turboDial Management Account uses the email address provided by the Primary Account owner when they signed up for turboDial, and a password that turboDial assigned to your account. This password is not the same as the password associated with the Primary Account owner’s Keap ID.
- You must login to the turboDial app using the exact same email address as your Keap ID email address. Some turboDial accounts use their full Keap ID email & password to also login to turboDial – so for those accounts use the Keap ID email address and the Keap ID password to login to turboDial. Other turboDial accounts use their Keap ID email address and a password created specific to turboDial to login to turboDial.