turboDial includes the capability for 2-way personal SMS text message conversations with your contacts. This video explains the steps.
Download the slides from the video by clicking this link.
Routing for SMS Replies
See this page for full details on how Inbound SMS text messages are routed to your team.
Receiving Notification of an Inbound SMS on your Mobile Device
See this article for details.
Reports about SMS Messages Sent & Received
Please see this section for details on how to generate reports that show your SMS sending and receiving activity.