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SMS Text Messages

Click on any of the following questions to jump to the answer:

  1. I upgraded my turboDial for Campaign SMS but am unable send an SMS from my campaign.

  2. Can I use a cell phone number as my SMS from ID?

  3. Can I send images in an SMS from turboDial?

  4. Can I receive images in an SMS in turboDial?

  5. Can I track when an SMS has been opened?

Questions & Answers

I upgraded my turboDial for Campaign SMS but am unable send an SMS from my campaign.

If you have upgraded your turboDial subscription to include Campaign SMS then you are able to configure an HTTP POST in a campaign sequence that will send an SMS. See the full instructions in your turboDial account at this page: https://sd123.customerhub.net/campaign-sms

Here are the most common mistakes in setting up the HTTP POST:

  • In your HTTP POST process in your Campaign Sequence, you misspelled the Name ‘userId’ and forgot to capitalize the ‘I’.
  • In your HTTP POST process in your Campaign Sequence, you entered a phone number for the ‘from’ value and did not use a phone number you acquired in the “Inbound&SMS” section of your turboDial app.

Can I use a cell phone number as my SMS from ID?

U.S. law does not permit “spoofing” the from number on an SMS message; the from number must be a real phone number assigned to the device that sent the message.

For that reason Twilio does not provide a method to substitute a personal phone number for the from ID on an SMS message.

Instead, you must use a valid SMS-enabled phone number that has been acquired within turboDial.

Can I send images in an SMS from turboDial?


No, that capability is not available at this time.

Can I receive images in an SMS in turboDial?

Yes, you can receive images via SMS text messages to your inbound turboDial number. The email message you receive for the inbound SMS will contain a link to the image.

SMS email with media

Also, if you have the Hosted Voice add-on then you will receive an alert in your turboDial panel when an inbound SMS is delivered to you. You can click the green SMS button to view it.

SMS screen pop with media

That will open the “SMS View and Send” window, and the SMS message will contain a link to view the image.

SMS View and Send with media

Can I track when an SMS has been opened?

Open tracking for email requires the use of an embedded image (usually 1 pixel) that is retrieved by the recipient’s email app from a server when the email is opened. The server can then track that the email message was opened by the recipient. This is the least accurate of the email metrics.

For SMS, there is no image, only text, so open tracking is not possible.
With turboDial you can include a link in your SMS and you can accurately track if the recipient clicks the link.

You can use an MMS service to send images via SMS. However most MMS message images are retrieved immediately by the receiving device when the MMS arrives, so they don’t work well for open tracking.

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