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Call Queueing

When no phone agent is available to answer a call you can play your greeting to the caller and automatically move them to a queue where any agent can connect to the call when they free up.

Video Guide to Setup
Click this link to download the slides used in the Video.
Addendum to the Video

The addition of the Auto-Greet feature has slightly changed the layout of the configuration screen for Call Queueing. The Auto-Greet setting now appears at the top of the screen and the remaining Call Queueing portion is largely unchanged

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