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Campaign SMS (Optional add-on)

Campaign SMS  – $10 Upgrade

You are eligible to upgrade your account to enable the Campaign SMS add-on. The cost of the add-on is $10/month and that covers all Users in your turboDial account.

Login to your turboDial account at https://sd123.customerhub.net to find your upgrade button. You can also find a “Downgrade” button there – you can remove this feature at any time.

Overview

The Campaign SMS feature allows you to send an SMS text message using the automation of your Infusionsoft campaign. And the SMS text messages you send this way are just like the SMS text messages you send using the turboDial panel. Any message you send can be replied to, and those replies will be routed to the right person who can reply back and engage a real-time conversation via SMS.

This feature is designed to help you automatically initiate personal interactions with your customers and prospects. For example, when a prospect fills and submits a web form on your website you can use this feature to have an SMS text message sent to them immediately. And that message can have a call to action and invite them to reply. Their replies will be sent to you or your designated User and when you receive it you have a great opportunity for a real-time conversation that could close the deal!

You can use automatic text messages for any kind of notification, like “your order is ready” or “your appointment is today”. Or trigger an SMS to be sent using turboDial’s Call Outcome Automation feature, for example “Just left a voice mail – when can we talk?”

This Campaign SMS feature is not intended to support broadcast marketing from your Infusionsoft account. Don’t use it to send a message to large number of Contacts at one time.

Sending a Campaign SMS

With the “Campaign SMS” feature you can configure any Infusionsoft campaign to send an SMS text message to your contact using turboDial. You will use the HTTP POST process in a campaign sequence and set up the HTTP POST according to the instructions provided.

Campaign SMS in a Sequence

The HTTP POST configuration looks like this:

Campaign SMS

You should visit your turboDial management account for full instructions, and you will be able to copy & paste many of the fields directly into your HTTP POST.

Note Record

An SMS sent from a campaign will function just like any other SMS you send using turboDial, which means a Note record documenting the SMS will be left on the Contact record allowing it to show up in your Dashboard reports.

That Note record also allows replies to the SMS message to be routed correctly (see below).

Intended Purpose

This Campaign SMS feature is useful for any situation where you want to automatically notify a Contact based on action the Contact has taken – for example, send a “next step” message when they submit a web form. And when that Contact replies to your automated SMS the reply can go directly to a person in your company who can immediately engage and begin a real-time conversation with that Contact.

So, you can see that Campaign SMS is intended to be a personal communications tool.

But please note, this Campaign SMS feature is not intended for broadcast marketing. Do not use it with the intention of sending an SMS to a large number of Contacts at one time.

Sending Volume

The Campaign SMS feature will allow your campaigns to send a total of 3 SMS text messages per minute. If your campaigns send at  pace faster than 3 per minute that’s OK, because the extra messages will be queued and sent on a first-in-first-out basis. However, that queue is limited to 180 messages, so if your campaigns continue sending messages at a pace faster than 3 per minute you will eventually reach the limit of your queue and messages after that point will be silently dropped.

Routing for SMS Replies

Contacts who receive an SMS Text Message sent using this Campaign SMS feature can reply back via SMS. See “Case 4” in this guide section for full information on how those replies are routed in your team.

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