Your turboDial Management Account

Click on any of the following questions to jump to the answer:

Questions & Answers

What is turboDial called on my credit card statement?

Look for items called APPFUSION.BIZ – all charges from Agency Automate, LLC (the owners of turboDial) will be listed under that name.

Why am I seeing 2 charges each month?

Your monthly turboDial subscription charge is divided into 2 separate charges.

The first charge is your base account fee plus any fixed price add-ons.
For example if your subscription price is $29.95/mo and you have added the Campaign SMS add-on, then this charge will total $39.95/mo.

The second charge is for the additional Users you have authorized into your account plus any variable priced add-ons, that is the add-ons that are priced per User.
For example if you have authorized 2 additional Users ($10 each) for a total of 3 Users, and you have the Power Dial add-on ($5/User for 3 total Users) then this charge will be $20 + $15 = $35.00/mo.

You can see pricing details here.

When do I change settings directly in turboDial and when do I use my turboDial Management Account?

Your turboDial Management Account is used for:

Adding and removing authorized users
Upgrading and downgrading optional features
Managing your credit cards and invoices

All other settings are changed directly in turboDial when you are logged in as the account owner, including these examples:

Adding and removing Inbound phone numbers
Setting all calls to be recorded
Enabling or disabling the List Dialing feature

How do I add or remove authorized users into turboDial?

Login to your turboDial account at https://sd123.customerhub.net and use the turboDial menu to go to the “Add/Remove Users” page. You will find complete instructions there.

More complete instructions are at http://turbodial.biz/guide-turbodial-account-management/ – scroll to the section titled “Configuring the turboDial Dialer” and open the topic named “Add Authorized Users to turboDial”.

I added a User to my turboDial account but they did not receive an email with setup instructions.

turboDial never emails your Users – it only emails the account owner. When the account owner adds Users turboDial sends him/her an email with the instructions the new Users need to get setup, and that email should be forwarded to them.

Can I have multiple users share the same turboDial login?

turboDial does not allow more than one user to remain logged in using the same login ID at the same time.

You can click here to find more information about this restriction.

I can’t locate my turboDial management account login and other setup details.

Note – the turboDial Management account is accessible only by the account owner.

Use the form in the right-hand column of this page – enter the email address you used when you subscribed to turboDial. You will receive an email with your login and other information.

I lost my password!

If you are referring to the password to your turboDial Management account then Use the form in the right-hand column of this page – enter the email address you used when you subscribed to turboDial. You will receive an email with your password and other information.

If you are referring to the password you need when you login to the turboDial app, then the answer is you must use your Keap ID email and password. If you cannot remember your Keap password you will need to retrieve it from Keap.

How do I cancel my account?

Follow these steps to cancel turboDial:

If you have acquired any Inbound Numbers in turboDial and want to retain them, you should move them to your main Twilio account using the form found here. Note – if you believe you may decide to resume using turboDial at some point in the future, and you want to remember how you had your Inbound Numbers configured, then before you move them you should open each number for configuration and screen shot each of the configuration screens for the number. Then when you once again subscribe to turboDial you can move the Inbound Numbers back into your turboDial account and use those screen shots to quickly reconfigure them as they used to be.

If you no longer need your turboDial numbers then you must release them using turboDial. If you do not release them then Twilio will continue to charge you for them each month.

Next, you should de-authorize turboDial from your Twilio account by logging in to Twilio and finding the button in the Billing section.

Next, you can login to your turboDial account and go to this page , and on that page is a button for cancelling your account.

Next, should also remove the turboDial Linker browser extension from your browser(s).

Lastly, if you used the Campaign SMS and/or the Hot Leads features you should remove all instances of their HTTP POSTs from your Keap campaigns.

If you want to cancel your Twilio account too, you will need to submit a support request to Twilio.

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