The Green turboDial Button

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Questions & Answers

I can’t find the turboDial button on my Keap menu

The turboDial Linker Browser Extension button has been removed from the black header bar in Keap and added to the Browser Tool Bar (upper right side).

Extension in Toolbar
If you installed the extension but cannot see it in your browser tool bar then it my be crowded out by other extension icons. You can make room by removing unnecessary extension icons. Remove an extension icon by right clicking on it and selecting delete. Once you have opened up enough space the turboDial Linker extension icon will appear.

Note: you can launch turboDial from the extension icon (the green asterisk) in the tool bar.

The turboDial green asterisk icon disappeared from my Keap pages

Your web browser may have updated to a new version and that will sometimes disable the turboDial Linker Extension.
You will need to uninstall it and re-install the newest turboDial linker.

Look at this page for the steps: http://support.turbodial.biz/docs/turbodial-account/2-turbodial-linker-browser-extension/

I am unable to install the extension, or I can’t get it to work

You may have a conflict with another extension/plug-in in your browser.

The “Disconnect” extension is especially known to cause conflicts with turboDial when it is set to its more strict security setting. It also causes problems with many websites and the best solution is to set it to a lower security level.

I am clicking the turboDial button on the Contact Record but nothing happens.

The first possibility is that you do not have Pop-Ups enabled in your browser. You must have your browser set to enable Pop-Ups from https://turboDial.biz and from your own Keap account, which will be similar to but not the same as this: https://wl116.infusionsoft.com

Please refer to this guide if you see:

turboDial was unable to launch. Please find instructions for allowing the turboDial popup at this page: http://tlinks.me/popup

Instructions for enabling pop-ups in FireFox are here.
Instructions for enabling pop-ups in Chrome are here.

Another possibility with Chrome is that turboDial is open but hidden behind another window. In Chrome, use the Window menu to find turboDial.

I am clicking the turboDial button on the Contact Record but I only hear 3 beeps.

This happens when you using Chrome and turboDial is open but hidden behind another window. In Chrome, use the Window menu to find turboDial.

Every time I click a turboDial link a new turboDial window opens. Why isn’t it keeping the current turboDial window and changing the contact info on it?

This problem is sometimes seen if you are working with Keap in multiple browser tabs or windows. In that case turboDial will create a new instance of itself for each browser tab or window you launch it from.

Note that Keap guidelines caution against using Keap in multiple browser tabs or windows because there are cases where corruption of your Keap data can result.

Every time I click a turboDial link turboDial requires me to re-login. Why isn’t it keeping me logged in and just changing the contact info?

First, be sure you are not quitting the turboDial app window at then end of your call. When your call completes you should simply hangup and leave the turboDial window active. Then, the next turboDial link you click will cause the current turboDial window to re-focus on the newly selected contact.

Second, refer also to the previous FAQ regarding multiple turboDial windows.

turboDial remains hidden behind other windows when I click the turboDial button on a Contact Record.

This problem cannot be avoided in Chrome. Instead, try to keep the turboDial panel positioned on your screen where it is never covered by another window.

In Firefox you can adjust the settings to allow turboDial to bring its window to the front. Follow these steps in Firefox:

Go to url about:config
Search dom.disable_window_flip
Click or set Value to false

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