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Call & Text Message Blocking

Click on any of the following questions to jump to the answer:

    1. SMS Text Messages I send from turboDial are not received.

    2. Calls I make in turboDial often encounter endless ringing and are not answered or picked up by voicemail.

    3. Contacts tell me my phone calls appear as “SCAM” or “SPAM” on their phone display.

Questions & Answers

SMS Text Messages I send from turboDial are not received.

The Mobile Phone Carriers (Verizon, AT&T, Sprint, etc) are deploying algorithms in their networks to detect multiple text messages with similar content originating from the same phone number. They may designate these messages as SPAM and block them such that they do not arrive at the intended destinations. When your SMS text message is blocked for this reason you will find an error code of 30007 in the body of the Note Record for that message. turboDial will also trigger an API Goal for this case, and you can use that Goal to perform automation that will notify you of the problem.

This problem is more likely to occur with messages you send with the Campaign SMS add-on, but you may also encounter it with SMS text messages you send manually in turboDial.

You may be able to quickly resolve this by changing the ‘from’ number you use when sending the SMS. You might want to shorten your messages and remove any links they contain.

The Local Presence add-on is specifically intended to help you avoid this problem:  https://turbodial.biz/local-presence/

Calls I make in turboDial often encounter endless ringing and are not answered or picked up by voicemail.

The Phone Carriers (Verizon, AT&T, Sprint, etc) are deploying algorithms in their networks to detect a large number of phone calls originating from a common Caller ID. They designate these calls as SPAM and block them by not ringing the destination phone. Instead, you observe your call simply rings with no human or machine answer.

This problem is more likely to occur when you make calls with Power Dial or Dynamic Dial with a simultaneous call setting of 3 or higher.

You may be able to quickly resolve this by changing the Caller ID number you use when making calls.

Please also read the following FAQ.

The Local Presence add-on is specifically intended to help you avoid this problem:    https://turbodial.biz/local-presence/

Contacts tell me my phone calls appear as “SCAM” or “SPAM” on their phone display.

Please visit this page for more information on SPAM/SCAM risk

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