1. Home
  2. Docs
  3. Call Outcomes
  4. Call Outcome Designation

Call Outcome Designation

Video Overview:

In turboDial you can add a special designation to each Call Note to indicatecalloutcomes the outcome of that call. You can customize the “Call Outcome” choices to be a list that is specific to the needs of your company.

If your Call Outcome selector shows “Not Available” then your Call Outcome custom field has not been created. See the guide section on “Call Note Custom Fields” for information on setting up your Call Outcomes in the Call Outcome custom field.

You can create dashboard reports based on the Call Outcome. See the guide section titled “Reports and Metrics” for more information.

Your Call Outcome choice is saved in the note record when you press the Save button.

IMPORTANT: You can make Call Outcomes required by setting the Require Call Outcome Global Option to ON. If you do so, make sure to have every turboDial user exit then launch turboDial for the update to take effect.