The email address you provided when you signed up for turboDial is the Primary Account Owner for your turboDial account.
Please Note: Only the Primary Account Owner’s email address can be used to login to the turboDial Management Account at https://sd123.customerhub.net . The password for that account is provided in the “Account Info” email sent to the Primary Owner at the time of signup. The Primary Account Owner may share these login credentials with other users who need access to manage the turboDial account with no risk that credit card or other sensitive information will be exposed.
You may also add a Secondary Account Owner using the form in your turboDial Management Account at https://sd123.customerhub.net/configuration . The Secondary Account Owner email address does not access the turboDial Management Account but does have full Admin privileges when they are logged into the turboDial panel.
The Primary Account Owner can retrieve their turboDial Management Account login and password using the form found at this link.
Special Note – Infusionsoft IDs
The email addresses you enter to add a Secondary Account Owner and additional turboDial Users must be Infusionsoft ID email addresses. turboDial uses an Infusionsoft authentication process to validate your email address and password at the time you or your Users launch and login to the turboDial panel.
Repeating for clarity:
- Your login to the turboDial Management Account uses the email address provided by the Primary Account owner when they signed up for turboDial, and a password that turboDial assigned to your account. This password is not the same as the password associated with the Primary Account owner’s Infusionsoft ID.
- Logging in to the turboDial dialer panel is always accomplished with an Infusionsoft ID email address and the corresponding Infusionsoft ID password. When your Infusionsoft ID password expires you will not be able to login to turboDial until you have updated your password in Infusionsoft.